Sumário > ITIL 4
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Software Development and Management
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- Deployment Management
- General Management Practices
- Infrastructure and Platform Management
- Introduction to ITIL 4
- ITIL 4 Management Practices
- Key Concepts of Service Management
- Service Management Practices
- Technical Management Practices
- The Four Dimensions of Service Management
- The Guiding Principles of ITIL
- The ITIL Service Value Chain
- The ITIL Service Value System (SVS)