Chapters

jul 2024

2.1 Value and value co-creation

jul 2024

2.2 Organizations, service providers, service consumers, and other stakeholders

jul 2024

2.3 Products and services

jul 2024

2.4 Service relationships

jul 2024

2.5 Value outcomes, costs, and risks

jul 2024

4.1 Service value system overview

jul 2024

4.2 Opportunity, demand, and value

jul 2024

4.3 The ITIL guiding principles

jul 2024

4.4 Governance

jul 2024

4.5 Service value chain

jul 2024

4.6 Continual improvement

jul 2024

5.1 General management practices

jul 2024

5.2 Service management practices

jul 2024

5.3 Technical management practices

jul 2024

5. ITIL management practices